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Important Notices
  • Latest Phishing Scam: Dear Webmail User : Phishing Awareness Web Site

  • UGA Calendar Service Returned to Service: 12:10 p.m. 06/08/2009: The UGA Calendar Service is returned to service as of 12:10 p.m 06/08/2009. EITS staff wish to express their appreciation for your patience during this outage. If you experience problems using the UGA Calendar Service, please contact the EITS Help Desk at 706 542-3106 / helpdesk@uga.edu.

  • Emergency Calendar rebuild: The Oracle Calendar will be down for a full database rebuild today (June 8, 2009) from 9:30 am to 12:30 pm. We regret this inconvenience in the middle of the day, but feel that it is important to restore this service to full functionality as quickly as possible.

  • June 5 Boyd Data Center Outage, 6:21 p.m. Update: All major systems are up and functioning normally.

  • Final Update: May 30, 2009, Boyd Data Center Outage: All systems are online.

  • May 30, 2009, Boyd Data Center Outage: At approximately 3:00 p.m. on Saturday, May 30, the Compellent SAN in the Boyd Data Center failed, making most major system inaccessible. As of 5:50 p.m. the same day, services have been restored to all major systems, with the exception of Kronos (employee time-tracking system). EITS personnel are working to restore Kronos services as soon as possible.

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Scheduled Maintenance and Unscheduled Outages
In an effort to minimize the client impact of required maintenance on the systems supported by EITS, we endeavor to schedule downtimes associated with this maintenance between 5 a.m and 7 a.m., Monday through Friday. In some cases, especially when the maintenance requires more than a two-hour downtime, the downtime will be scheduled on the weekend. Our goal in every case is to perform the maintenance required in a manner that causes the least inconvenience to the University community.
Refreshed at: Sat, 4 Jul 2009, 06:59:58

Posted Tue, 30 Jun 2009 18:19:45 -0400 by flowman@UGA.EDU (Steve Hilliard)
Subject: Web server and DHCP maintenance Thursday, 7-2-09
EITS Systems Provisioning & Maintenance personnel will be performing maintenance on the campus web server and DHCP service from 6:30 to 7:00 a.m. on Thursday, July 2, 2009. The systems will be unavailable during this time. If you have any questions contact EITS via e-mail to helpdesk@uga.edu or by telephone at 706-542-3106.

Posted Mon, 29 Jun 2009 10:34:48 -0400 by flowman@UGA.EDU (Steve Hilliard)
Subject: Novell CA server maintenance, June 30, 2009
EITS Systems Provisioning & Maintenance personnel will be upgrading the certificate authority for the UGA edirectory tree from 6:00 to 7:00 a.m. on Tuesday, June 30, 2009. During this work it will be impossible to add a Netware server to the UGA tree, but no other effect should be observed. If you have any questions contact Systems Provisioning and Maintenance via e-mail to helpdesk@uga.edu or by telephone at 706-542-3106.

Posted Mon, 29 Jun 2009 08:33:53 -0400 by helpdesk@uga.edu (Help Desk)
Subject: Network Status Update
The Network Operations Center experienced a failure of the fiber link between the Coliseum and Rivers Crossing cores this morning. Due to the outage the following buildings lost network connectivity until issue was resolved: Automotive Central food storage Crop & Soil Horticulture Mail PDRC Plant Pathology Riverbend South Seed Lab University Press If you have any questions contact the Network Operations Center via e-mail to helpdesk@uga.edu or by telephone at 706-542-3106.

Posted Fri, 26 Jun 2009 17:14:42 -0400 by helpdesk@uga.edu (Help Desk)
Subject: Network Status Update
EITS Network Operations personnel will be performing maintenance on the Athens campus border firewalls Tuesday June 30, 2009 from 5:00AM until 7:00AM. There may be periods of lost Internet connectivity during this time frame. If you have any questions contact the Network Operations Center via e-mail to helpdesk@uga.edu or by telephone at 706-542-3106.

Posted Wed, 24 Jun 2009 14:36:06 -0400 by flowman@UGA.EDU (Steve Hilliard)
Subject: Multiple service maintenance outage, June 25, 2009
EITS Systems Provisioning & Maintenance personnel will be performing OS patching on a number of systems from 5:00 to 7:00 a.m. on Thursday, June 25, 2009. The following services will be unavailable during this time: Jexam (exams.uga.edu) www.uga.edu infosec.uga.edu DB2 Connect campus DHCP Paws wireless and VPN authentication listserv the mail gateways (not UGAMail) ftp.uga.edu linuxserv.uga.edu network performance monitoring and management (impact primarily limited to EITS) Usenet news mySQL (the network devices database and other EITS MySQL based services) MySQL account provisioning my.uga.edu (the portal) In addition, the following systems will be patched, but service should be uninterrupted since these services are clustered: MyID password resets and secret QA maintenance DNS MyWeb If you have any questions contact Systems Provisioning and Maintenance via e-mail to helpdesk@uga.edu or by telephone at 706-542-3106.

Posted Wed, 24 Jun 2009 14:10:52 -0400 by flowman@UGA.EDU (Steve Hilliard)
Subject: Remedy maintenance June 25, 2009
EITS Systems Provisioning & Maintenance personnel will be performing maintenance on the Remedy helpdesk ticketing system from 6:00 to 7:00 am on Thursday, June 25, 2009. The system will be unavailable during this time. If you have any questions contact Systems Provisioning and Maintenance via e-mail to helpdesk@uga.edu or by telephone at 706-542-3106.

Posted Fri, 19 Jun 2009 10:45:26 -0400 by flowman@UGA.EDU (Steve Hilliard)
Subject: e Learning Commons maintenance 6-23-09
EITS Systems Provisioning & Maintenance personnel will be performing maintenance on the eLearning Commons system (www.elc.uga.edu) from 5:00 to 7:00 am on Tuesday, June 23, 2009. The system will be unavailable while we repair database corruption caused by the power outage June 6. If you have any questions contact Systems Provisioning and Maintenance via e-mail to helpdesk@uga.edu or by telephone at 706-542-3106.

Posted Fri, 19 Jun 2009 08:55:13 -0400 by helpdesk@uga.edu (Help Desk)
Subject: Network Outage
The following buildings are currently without campus network connectivity due to power problems caused by the fire at the Georgia Theatre. Fred Building Bank of America Broad Street Art Studios Slaughter Michaels Building Napa Building If you have any questions contact the Network Operations Center via e-mail to helpdesk@uga.edu or by telephone at 706-542-3106.

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